Return and refund policy
REFUND & RETURN POLICY
Refund Policy
Our refund policy applies in the following cases:
* Order Cancellation: You may request to cancel your order within 24 hours of receiving your order confirmation, provided that the order has not yet been shipped.
* Shipped Orders: Orders generally cannot be cancelled once they have been shipped.
* Refund Processing: Approved refunds will generally be processed through the same payment method used for the original purchase. Processing times may vary depending on the payment provider.
* Damaged Products: If you receive a damaged product, you may request a refund or an exchange, subject to verification of the issue.
* Refund Eligibility: Refund requests must be reported within 48 hours of receiving your order, accompanied by clear photos or videos showing the damage.
Return & Exchange Policy
At Bejou Cosmetics, we want you to receive your order in perfect condition. Please review our return and exchange conditions below:
* Damaged Products: If you receive a damaged, defective, or broken product, please contact our customer service team within 48 hours of delivery. Depending on the case, you may be eligible for a refund or an exchange.
* Incorrect Items: If you receive an item different from the one you ordered, you may request an exchange. The incorrect item must be unused, unopened, and sealed in its original packaging.
* Product Condition: Returned products must be in their original packaging and include all accessories, if applicable. Products that have been used, opened, or tampered with are not eligible for return or exchange.
* Proof of Issue: Please provide your order number and clear photos or videos of the damaged or incorrect item, including its packaging, to help us review your request.
* Return Approval: Please contact us and receive approval from our customer service team before returning any product. Unauthorized returns may not be accepted.
* Return Shipping Costs: If the return or exchange is due to an error on our part or a damaged product, Bejou Cosmetics will arrange an appropriate solution and cover the reasonable return or replacement delivery costs, as applicable.
* Change of Mind: Due to the nature of cosmetics and personal care products, we generally do not accept returns or exchanges for products purchased by mistake, unwanted products, or changes of mind.
* Hygiene & Safety: For hygiene and safety reasons, cosmetics, skincare, fragrances, and personal care products that have been opened or used cannot generally be returned or exchanged unless they are defective.
* Resolution: Once your request has been reviewed and approved, we will inform you of the next steps for your refund or exchange.
Contact Us
For refund, return, or exchange requests, please contact our customer service team and provide your order number along with the relevant details.
We recommend checking your order as soon as it arrives and reporting any issues within the specified timeframe.